I didn’t do what I promised my wife I’d do. Because I screwed up.

She really wanted to see Rocky, because its inspirational story would really make her feel better right now. I really wanted to see Rocky, too. Because the last time I saw it was long before I knew how to write fiction myself, and I couldn’t learn anything from it. In fact, it was so long ago, I don’t even remember how the movie goes.

I was doing research for a client. In the span of less than a half hour, I visited three sites. And in that span of time, I encountered some of the biggest site-design mistakes on the web. By “big,” I mean that these mistakes are costing these businesses customers. The right prospects might be visiting their sites right under their noses. And there’s nothing they can do to turn them into customers. They probably don’t even realize that these visitors are even there.